Booking Policies
Everything you need to know about bookings, payments, cancellations, and refunds
Booking Process
🔍 Request to Book
Browse tours and submit a booking request with your preferred date and group size. No payment required at this stage.
✅ Operator Confirmation
The operator reviews your request and confirms availability within 24-48 hours. You'll receive an email notification.
💳 Payment & Final Booking
Complete payment through our secure system or directly with the operator. Receive final confirmation and tour details.
Cancellation Policy
48+ Hours Before Tour
Cancel 48 hours or more before your scheduled tour for a full refund, minus any processing fees.
24-48 Hours Before Tour
Cancel between 24-48 hours before your tour for a 50% refund of the booking amount.
Less Than 24 Hours
Cancellations less than 24 hours before the tour are not eligible for refunds.
Note: Specific cancellation policies may vary by operator. Always check the individual tour's cancellation policy before booking.
Weather-related cancellations are handled differently and typically offer full rescheduling or refund options.
Payment Policy
💳 Accepted Payment Methods
- Major credit cards (Visa, MasterCard, American Express)
- Debit cards
- Online bank transfers
- Cash (for direct payments to some operators)
🔒 Security & Protection
- SSL encryption for all transactions
- PCI DSS compliant payment processing
- No storage of complete card details
- Booking protection guarantee
📝 Payment Terms
- Full payment required before tour date
- Some operators accept deposits
- Payment deadlines vary by operator
- Late payment may result in cancellation
Refund Policy
Standard Refunds
Refunds are processed according to the cancellation policy outlined above. Processing time typically takes 5-10 business days, depending on your payment method and bank.
- Credit card refunds: 5-10 business days
- Bank transfer refunds: 7-14 business days
- Cash refunds: Processed within 3 business days
Operator Cancellations
If an operator cancels your tour, you are entitled to a full refund or the option to reschedule at no additional cost.
We'll work with you to find alternative dates or tours if your preferred option is cancelled.
Weather Cancellations
Weather conditions sometimes necessitate tour cancellations for safety reasons. In these cases:
- Full refund offered
- Free rescheduling to alternative dates
- Operator will notify you as early as possible
- No cancellation fees charged