Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
1. Information We Collect
We collect information you provide directly to us and information we collect automatically when you use our platform.
1.1 Personal Information
- ✓<strong>Travelers:</strong> Name, email, phone number, WhatsApp number, hotel name, booking details, payment information (in Phase 2).
- ✓<strong>Operators:</strong> Business name, contact information, tax details, banking information (for Phase 2 payouts), tour details.
1.2 Automatically Collected Information
- ✓Device information and IP address
- ✓Browser type and operating system
- ✓Pages viewed and time spent on pages
- ✓Referring websites and search terms
- ✓QR code scans and booking activities
2. How We Use Your Information
- Process and manage tour bookings
- Communicate about bookings and confirmations
- Provide customer support
- Improve our platform and user experience
- Send marketing communications (with consent)
- Analyze platform usage and trends
- Prevent fraud and ensure platform security
3. Data Sharing and Disclosure
3.1 Tour Operators
We share booking information with relevant tour operators to fulfill your tour bookings. This includes your name, contact details, and booking requirements.
3.2 Service Providers
We may share data with third-party services that help us operate our platform, including email services, analytics, and payment processors (in Phase 2).
3.3 Legal Requirements
We may disclose information if required by law or to protect our rights, property, or safety.
4. Data Security
4.1 Security Measures
We implement industry-standard security measures to protect your information:
- ✓SSL/TLS encryption for data transmission
- ✓Secure password storage (bcrypt hashing)
- ✓Regular security audits and updates
- ✓Access controls and authentication systems
- ✓Secure data centers and infrastructure
4.2 Payment Data
In Phase 1, no payment data is processed on our platform. In Phase 2, payment information will be handled by PCI-compliant payment processors.
5. Your Privacy Rights
5.1 Access and Correction
You can access, update, or delete your personal information through your account dashboard or by contacting us.
5.2 Data Portability
You can request a copy of your personal data in a structured, machine-readable format.
5.3 Right to be Forgotten
You can request deletion of your personal information, subject to legal and business requirements.
6. Cookies and Tracking
6.1 Essential Cookies
We use essential cookies for authentication, security, and platform functionality.
6.2 Analytics Cookies
We use analytics to understand platform usage and improve user experience. You can disable analytics through your browser settings.
6.3 QR Code Tracking
QR code scans are tracked to measure TV-driven discovery effectiveness and provide operators with performance insights.
7. Children's Privacy
Our platform is not intended for children under 16. We do not knowingly collect information from children under this age.
8. International Data Transfers
Your information may be transferred to and processed in countries other than Barbados. We ensure appropriate safeguards are in place to protect your data.
9. Changes to Privacy Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or platform notice.
10. Contact Us
For privacy-related questions or to exercise your rights, please contact us:
privacy@vacationchannel.com
📋 Subject Line
Privacy Policy Inquiry
📍 Location
Bridgetown, Barbados
⏰ Response Time
Within 30 days
Your Privacy Matters
We are committed to protecting your privacy and being transparent about how we use your data. This policy may evolve as our platform grows and regulations change, but our commitment to your privacy remains constant.
Privacy Questions?
If you have any questions about our privacy practices or need to exercise your rights, our support team is here to help.